Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.ialviro.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Returns are accepted within 30 days from the date of delivery. Items must be in original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Opened software or digital downloads

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (415) 411-8697. Provide your order number and reason for return. We will provide return instructions and a return authorization if applicable.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). Original shipping fees are non-refundable.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the return process and specify the desired replacement item. If the replacement is unavailable, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (415) 411-8697. Provide photos of the damage and your order details. We will arrange a replacement or refund at no additional cost.

Customer Responsibilities

You are responsible for:

• Ensuring return items are securely packaged to prevent damage during transit
• Including all original accessories and documentation
• Using a trackable shipping method for returns

Policy Changes

https://www.ialviro.store reserves the right to modify this policy at any time. Changes will be effective upon posting to the website. Continued use of our services constitutes acceptance of revised terms.

Contact Information

For questions about this policy, contact us at:

• Email: [email protected]
• Phone: +1 (415) 411-8697
• Address: 4191 South 1st Way, San Francisco, California 94172, United States